Shipping & Delivery Policy - Bridal Blooms Hire Co

Welcome to Bridal Blooms Hire Co! We understand how important it is that your beautiful floral arrangements arrive safely and on time for your special event. This policy outlines everything you need to know about our shipping and delivery process for online store orders within Australia. For custom wedding bookings, please refer to your personalised quote.

Contact Us:

Email: info@bridalbloomshireco.com.au

Phone: +61423474969

1. Delivery Areas

Bridal Blooms Hire Co offers Australia-wide delivery for all online store orders. Whether you're in a bustling city or a tranquil regional area, we aim to get your blooms to you when you need them.

2. Delivery Timeframes (Online Orders Only)

We work meticulously to ensure your hired blooms arrive with ample time before your event.

• Wedding Blooms Bookings: Your hired floral arrangements will be delivered to you at least 4 days prior to your event date. This allows for plenty of time to receive and prepare for your special day.

• Sample Bouquets: If you are purchasing a sample bouquet, we aim to dispatch orders within 2-4 business days.

Estimated delivery time (Samples only) 2–10 business days for most metro areas

Up to 14 business days for regional and remote locations (including WA, as we ship from Brisbane)

Sale Periods: During sale periods, dispatch timeframes may be slightly longer due to higher order volumes.

We appreciate your patience as we work to process all orders as quickly as possible.

Once an order has left our studio, transit delays are outside of our control. Bridal Blooms Hire Co cannot be held responsible for delays caused by third-party carriers or customs authorities.

3. Shipping Costs (Online Orders Only)

We strive to make our shipping costs as fair and transparent as possible.

• We offer FREE* shipping Australia-wide for orders over $150.
• *Please Note: A shipping fee may still apply for orders being sent to remote or regional areas, or locations with less frequent courier runs. These fees reflect excess postage surcharges passed on by our courier service. If this applies to your order, we will contact you before dispatch to confirm and discuss your options.

4. Delivery Procedures

• Physical Address Required: Our courier partners do not deliver to PO boxes or parcel lockers. Please provide a physical delivery address when placing your order.
• Authority to Leave (ATL): Orders are generally sent with Authority to Leave as default, allowing parcels to be left safely at your delivery address if no one is available to receive them.
• Signature on Delivery: If you would prefer a signature on delivery for added security, please notify us immediately after placing your order.

5. Peace of Mind Cover (Australia Only)

Sometimes, things don’t go to plan in transit — delays, damages or unexpected hiccups can happen once your flowers leave our hands. That’s where our Peace of Mind Cover comes in.

Add this optional cover at checkout, and if anything goes wrong in transit, we’ll guarantee a refund or replacement. No stress, no fuss.

This cover includes:

• Items damaged in transit and no longer in a usable state.
• Lost or undelivered parcels (once confirmed by the courier).
• Courier delivery errors, such as parcels delivered to the wrong address.

You’ll see the option to add Peace of Mind Cover to your cart before checkout — simply tick the box if you’d like the extra protection.

Without Peace of Mind Cover, we’ll still do our best to assist; however, compensation for courier-related issues (including loss or damage) isn’t guaranteed and is assessed on a case-by-case basis.

6. Damaged Items

We take immense care in packaging your hire blooms to ensure they arrive in perfect condition. However, if your items arrive damaged:

• With Peace of Mind Cover: If you purchased Peace of Mind Cover and your items are damaged in transit and no longer in a usable state, please contact us immediately at info@bridalbloomshireco.com.au with photographic evidence of the damage within 12 hours of delivery. For rental items, we will arrange a refund as per the terms of your cover. For purchased items, we will arrange a replacement orrefund as per the terms of your cover.

• Without Peace of Mind Cover: If you did not purchase Peace of Mind Cover, please still contact us within 12 hours of delivery with photographic evidence of the damage. We will assess the issue on a case-by-case basis and endeavor to resolve it, although compensation for courier-related damage isn't guaranteed.

Prompt notification is crucial for us to address the issue effectively with the courier service.

8. Returns Procedure (After Your Event)

Returning your beautiful blooms after your event is a simple two-step process included in your hire fee:

1. Repackaging: Carefully repackage all items into the original shipping boxes using the provided packaging materials. Please ensure all items are accounted for as per your hire agreement. Use the checklist provided to ensure all items are packaged.
2. Return Shipping Label: A pre-paid return shipping label will be included in your original delivery. Simply attach this label to the outside of the repackaged box(es).
3. Drop-off: Drop off the parcel(s) at your nearest designated courier drop-off point mentioned on the return label the day after your event. If this falls on a weekend day or a public holiday, the next business day following your event date. Failure to return items within the agreed timeframe may incur late fees.

Please contact us at info@bridalbloomshireco.com.au if you have any questions regarding the return process.

9. Custom Wedding Bookings

Please note that the shipping fees and delivery timeframes listed above apply specifically to online store rentals and purchases (e.g., sample bouquets, smaller hire items). For custom wedding bookings, all shipping and delivery details, including pricing, specific logistics, and return arrangements, are discussed and confirmed as part of your personalised quote and bespoke design process directly with Bridal Blooms Hire Co.

This policy is subject to change without notice. Please refer back to this page for the most current information. Last updated: 25 January 2026