Rental Policies & Terms - Bridal Blooms Hire Co

Bridal Blooms Hire Co

Email: info@bridalbloomshireco.com.au

Phone: +61423474969

Website: www.bridalbloomshireco.com.au

1. Rental Agreement

1.1 Rental Period

All rental items are rented for a period of five (5) days, beginning four (4) days before the scheduled event date and ending one (1) day after the event date. The customer agrees to return all rental items within this time period to Bridal Blooms Hire Co. The specific return date will be clearly communicated upon order confirmation.

1.2 Use of Rental Items

The customer further agrees that the rented property shall:

• Not be used beyond the intended capacity.
• Not be used in any manner for which it was not designed or designated.
• Not be used near an open flame.
• Not be used in a negligent manner.
• Be handled with care to prevent damage beyond normal wear and tear.

1.3 Insurance and Damage

The customer hereby agrees that he/she shall fully indemnify Bridal Blooms Hire Co Pty Ltd for any and all damage to or loss of the rented property. Insurance is built into the cost of each item in order to cover normal wear and tear of the products, including broken flowers, damaged petals, minor stains, or other determined natural wear of the product.

Insurance will not cover items damaged beyond normal wear and tear or items NOT returned. This includes actions such as:

• Disassembling arrangements.
• Causing burns.
• Excessive staining.
• Subjecting items to water or fire damage.
• Any other damage resulting from misuse or negligence.

The customer shall be responsible for 50% of the rental cost per damaged item if the damage extends beyond normal wear and tear. In the event of unreturned items, the customer will be charged the full value of the item(s), estimated at 150% of the rental cost.

Examples of Potential Fees:

• Damaged Bridal Bouquet: $65
• Unreturned Bridesmaid Bouquet: $95
• Unreturned Corsage: $36

1.4 Return of Property

The customer hereby agrees to return the rented property and all original packaging materials to Bridal Blooms Hire Co Pty Ltd using the provided prepaid postage label. The property must be returned to the determined shipping provider one (1) day after the event date (the "Return Date"). If this day falls on a Sunday or Public Holiday, return on the following business day.

A $25 late fee will be charged per day if items are not returned to the determined shipping provider by the agreed Return Date/time. A $50 fee will be charged for each packaging insert not returned. Bridal Blooms Hire Co Pty Ltd is not responsible for any personal property unintentionally returned with rental property.

2. Cancellation and Change Order Policy

3.1 Rental Order Cancellations

Bridal Blooms Hire Co Pty Ltd requires a 90-day notice on cancellations for rental orders in order to issue a refund of the 50% deposit. Orders cancelled less than 90 days before the rental date will forfeit the 50% deposit. Cancellations must be submitted via email to info@bridalbloomshireco.com.au, or by logging into the customer portal at www.bridalbloomshireco.com.au.

2.1 Rental Order Changes

Changes to an existing rental order can be made up to 10 days prior to the event date. Within 10 days of the event date, deletions are not accepted. Any additions need to be made by placing a new order. Exchanges must be of equal or greater value. No cancellations of individual items are allowed within 10 days prior to the event date. Orders are subject to ship 1-2 days prior to the estimated ship date.

2.2 Preview Pack Orders

For preview pack orders, once your order has been placed, edits cannot be made. Cancellations must be submitted via email to info@bridalbloomshireco.com.au. Preview packs cancelled more than 7 days before the estimated ship date will receive a full refund. Preview packs cancelled within 7 days of the ship date will forfeit the amount paid.